Cancellation & Refund Policy
Last updated: 22 September 2026 · Foursix Zuru Africa Ltd
At Safarizuru by Foursix Zuru Africa Ltd, we strive to provide seamless and memorable travel experiences, but we understand that plans can change. Our cancellation and refund policy reflects the non-refundable commitments we make to hotels, park authorities and other service providers on your behalf.
This policy applies to safaris, day trips, private tours and accommodation bookings. Day hikes, overnight trips and mountain expeditions are covered by our separate Hikes Cancellation Policy. The policy that applies to each trip is shown on its trip page.
1. General booking terms
- All cancellation requests must be made in writing by email to info@safarizuru.co.ke or through our official channels (WhatsApp, our social media pages and our phone numbers).
- The date our office receives your written notice is the date used to calculate cancellation fees.
- All refunds are subject to a 5% administrative fee to cover bank charges and transaction processing costs.
2. Safaris, day trips and private tours
The following fees apply based on the time remaining before the tour start date:
| Notice period | Cancellation fee (of total invoice) | Refund amount |
|---|---|---|
| More than 45 days | 15% (non-refundable part of your deposit) | 85% of total cost |
| 30 to 44 days | 30% of total cost | 70% of total cost |
| 14 to 29 days | 50% of total cost | 50% of total cost |
| 7 to 13 days | 75% of total cost | 25% of total cost |
| Less than 7 days / no-show | 100% of total cost | No refund |
Only 15% of the total cost is non-refundable when you cancel more than 45 days before departure. Any deposit you have paid above that amount is refunded.
Park fees and permits: payments for national park entry fees (KWS/TRA) and specific conservation permits (for example, gorilla or chimpanzee permits) are governed by the relevant authorities and are often 100% non-refundable once tickets have been issued.
3. Airbnb and accommodation services
For guests booking staycations or private residences through Foursix Zuru Africa Ltd, the following moderate-strict policy applies to protect our hosts:
| When you cancel | Refund |
|---|---|
| At least 4 full days before check-in | Full refund |
| Less than 4 full days but at least 24 hours before check-in | 50% refund |
| Less than 24 hours before check-in, or no-show | No refund |
- Early departure: if you leave before your scheduled check-out date, the remaining nights are non-refundable.
Foursix Zuru Africa Ltd acts strictly as a booking agent for these properties. We do not own or manage the accommodation. All bookings, house rules, check-in procedures and stay conditions are governed by the property host. Our role is to make reservations on your behalf and make the booking process smooth.
4. Postponements and amendments
- One-time amendment: you may request a date change for a tour or stay up to 21 days before the start date at no extra administrative charge, subject to availability and seasonal pricing.
- Unavoidable costs: any price increases resulting from a date change (for example, peak-season rates or increased park fees) are paid by the client.
5. Cancellation by Foursix Zuru Africa Ltd
In the rare event that we must cancel a service because of factors beyond our control (force majeure, extreme weather or safety concerns):
- We will offer an alternative date of equal value.
- If no alternative is acceptable, we will give a full refund of all money paid, minus any third-party costs that are legally non-recoverable.
6. Travel insurance
Foursix Zuru Africa Ltd is fully licensed by the Tourism Regulatory Authority (TRA Licence No. TRA1/47/C04/67073). While we maintain standard professional liability insurance, we strongly advise all clients to take out comprehensive travel insurance that covers:
- trip cancellation and curtailment;
- medical emergencies and evacuation; and
- loss of personal property.
7. Complaints and dispute resolution
Any issue during your trip must be reported immediately to your Safarizuru guide, or to our office on WhatsApp at +254 747 153 240, so that we can resolve it on the spot. Formal complaints must be made in writing within 14 days of the end of the service.
Contact us
Foursix Zuru Africa Ltd (Safarizuru)
Norfolk Towers, Block G, Kijabe Street, Nairobi
P.O. Box 295-00600, Nairobi, Kenya
Email: info@safarizuru.co.ke
Phone / WhatsApp: +254 747 153 240