Privacy Policy

Effective date: 5 March 2025
Owner: Foursix Zuru Africa Ltd, operating under the brand Safarizuru

1. Introduction

At Safarizuru, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

We collect several types of information from and about users of our website, including:

• Personal information: when you make a booking or enquiry, subscribe to our newsletter, create an account, make a purchase or contact us, we collect personal data such as your name, email address, phone number and, where relevant, delivery address.
• Booking information: details you give us to arrange your trip, such as travel dates, number of guests, package choices and special requests.
• Payment information: we record payment confirmation details such as M-Pesa transaction codes and amounts paid, so that we can confirm your booking. Card payments are processed securely by our payment partners, and we do not store card numbers on our servers.
• Usage data: we collect data about how you interact with our website, including pages visited, time spent on pages and other engagement metrics.
• Cookies and tracking technologies: we use cookies and similar technologies to improve your browsing experience, remember preferences such as your chosen currency, and understand website usage. You can manage cookie preferences in your browser settings.

3. How we use your information

We use the information we collect to:

• Process bookings and orders: confirm and manage your bookings and purchases, and communicate with you about them.
• Send marketing and promotions: send you newsletters, promotions and updates about new trips, products or services. You can opt out at any time.
• Improve our services: analyse website usage and improve our services and your experience.
• Meet legal requirements: comply with legal obligations and protect our rights.

4. Sharing information

We do not sell or trade your personal data to third parties. However, we may share information with:

• Service providers: trusted partners who help us run our business, such as accommodation providers, transport operators, park authorities, payment processors, and website hosting, email and database providers, only as needed to deliver your booking or our services.
• Business partners: for joint marketing initiatives or to improve our services.
• Legal authorities: where required by law or to protect our rights.

5. Data security

We use reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data retention

We keep personal data for as long as necessary to fulfil the purposes set out in this policy, unless a longer retention period is required or permitted by law.

7. Your rights

You have the right to:

• Access and update your information: contact us to review or correct your personal data.
• Opt out of communications: unsubscribe from marketing emails, or contact us to stop receiving promotional messages.
• Request deletion: ask us to delete your personal data, subject to legal requirements.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect as soon as they are posted on this page, and the "last updated" date at the top of the page will change.

9. Contact us

If you have any questions about this Privacy Policy, or need help with your data, please contact us:

Foursix Zuru Africa Ltd (Safarizuru)
Norfolk Towers, Block G, Kijabe Street, Nairobi
P.O. Box 295-00600, Nairobi, Kenya
Email: info@safarizuru.co.ke
Phone / WhatsApp: +254 747 153 240