Hikes Cancellation Policy
Last updated: 22 September 2026 · Foursix Zuru Africa Ltd
We understand that plans can change because of unforeseen circumstances. To keep things clear and fair, the following cancellation policies apply to our hikes, overnight trips and mountain expeditions. Safaris, day tours, private tours and accommodation are covered by our Cancellation & Refund Policy.
All cancellation requests must be made in writing by email to info@safarizuru.co.ke or on WhatsApp at +254 747 153 240. The date we receive your request is the date used to work out your refund. The deposit for each trip is shown on its trip page.
Day hikes
| When you cancel | Refund |
|---|---|
| 7 days or more before the event | Full refund |
| 48 hours to 7 days before the event | 50% of the booking deposit refunded, plus any amount paid above the deposit in full |
| Less than 48 hours before the event | Deposit forfeited; any amount paid above the deposit is refunded |
| No-show or latecomer | No refund; the entire amount paid is forfeited |
Overnight trips
| When you cancel | Refund |
|---|---|
| 5 days or more before the trip | Full refund |
| 3 to 5 days before the trip | 50% of the booking deposit refunded, plus any amount paid above the deposit in full |
| Less than 3 days before the trip | No refund |
| No-show or latecomer | No refund; the entire amount paid is forfeited |
Deposit transfers:
- Deposits can be transferred to another person's booking for the same trip if you ask 3 days or more before the trip.
- Deposits are non-transferable within 3 days of the trip.
Mount Kenya expeditions
| When you cancel | Refund |
|---|---|
| 10 days or more before the start date | Full refund |
| 5 to 10 days before the start date | 50% of the booking deposit refunded, plus any amount paid above the deposit in full |
| 48 hours to 5 days before the start date | Deposit forfeited; any amount paid above the deposit is refunded |
| Less than 48 hours before the start date | Deposit forfeited; any amount paid above the deposit is refunded, minus costs already paid on your behalf that we cannot recover (such as park fees, permits, porters and accommodation) |
| No-show or latecomer | No refund; the entire amount paid is forfeited |
Deposit transfers:
- Deposits can be transferred to another person's booking for the same expedition if you ask more than 5 days before the expedition.
- Deposits are non-transferable to a future event within 5 days of the expedition.
Mount Kilimanjaro and Mount Meru expeditions
| When you cancel | Refund |
|---|---|
| 21 days or more before the start date | Full refund |
| 10 to 21 days before the start date | 50% of the booking deposit refunded, plus any amount paid above the deposit in full |
| 48 hours to 10 days before the start date | Deposit forfeited; any amount paid above the deposit is refunded |
| Less than 48 hours before the start date | Deposit forfeited; any amount paid above the deposit is refunded, minus costs already paid on your behalf that we cannot recover (such as park fees, permits, porters and accommodation) |
| No-show or latecomer | No refund; the entire amount paid is forfeited |
Deposit transfers:
- Deposits can be transferred to another person's booking for the same expedition if you ask more than 10 days before the expedition.
- Deposits are non-transferable to a future event within 10 days of the expedition.
Group bookings (5 or more participants)
| When you cancel | Refund |
|---|---|
| 10 days or more before the event | Full refund |
| 5 to 10 days before the event | 50% of the total booking amount |
| Less than 5 days before the event | No refund |
Private and customised events: cancellation terms for private or customised events are agreed at the time of booking and set out in your booking agreement.
Rescheduling
If you can't attend a day hike or overnight trip and tell us at least 48 hours in advance, you can move your booking to a future event of the same kind. Rescheduling is subject to availability and must be used within 3 months of the original event date.
Emergency exceptions
In cases of medical emergency, family bereavement or other unavoidable situations, cancellations are reviewed case by case. We may ask for supporting documents (for example, a medical note), and a partial refund or rescheduling option may be offered at management's discretion.
Weather and safety
In case of severe weather, natural disasters or other safety concerns, we may cancel or postpone an event. If this happens, you'll be offered the option to reschedule.
Refund processing
Refunds are processed within 4 business days of receiving your cancellation request. The time it takes to reach you depends on your payment method and bank.
General notes
- Right of admission: Foursix Zuru Africa Ltd reserves the right to refuse participation to anyone who does not follow safety guidelines, rules and regulations, including minimum gear requirements. No refunds are issued in such cases.
- Price adjustments: management reserves the right to review prices because of changes in fuel costs, park fees or other unforeseen circumstances.
By booking with Foursix Zuru Africa Ltd, you acknowledge and accept this cancellation policy.
Contact us
Foursix Zuru Africa Ltd (Safarizuru)
Norfolk Towers, Block G, Kijabe Street, Nairobi
P.O. Box 295-00600, Nairobi, Kenya
Email: info@safarizuru.co.ke
Phone / WhatsApp: +254 747 153 240